Last Updated: August 27, 2023

Liquid Web Review: Analyzing Performance, Support, and Features

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Overview of Liquid Web

Founded in 1997, Liquid Web is a leading hosting provider known for its powerful servers and exceptional customer service. With a focus on delivering high-performance hosting solutions, Liquid Web offers a wide range of hosting options. Options that include dedicated server hosting, cloud dedicated hosting, and managed WordPress hosting. The company's uptime guarantee ensures that websites hosted on their servers experience minimal downtime and their daily backups provide added peace of mind.

Liquid Web also offers automatic updates for plugins and software, as well as a user-friendly control panel and a comprehensive knowledge base to assist customers in managing their websites. With their excellent server performance and load times, Liquid Web is a trusted name in the hosting industry, providing businesses with the hosting solutions they need for success.

What Services Does Liquid Web Offer?

Liquid Web offers a wide range of hosting services tailored to the needs of businesses of all sizes. Their hosting options are fully managed, meaning that they take care of server updates, security, and performance optimization, allowing businesses to focus on their core operations.

These hosting options include dedicated servers, cloud dedicated servers, and VPS hosting. Dedicated servers provide businesses with powerful servers solely dedicated to their website or application, ensuring optimal performance and security.

Cloud dedicated servers offer the scalability and flexibility of cloud hosting combined with the power and control of dedicated servers. VPS hosting provides a virtualized environment that allows businesses to have dedicated resources and root access while sharing a physical server with other users.

What sets Liquid Web apart is their reputation for superior customer support. They provide 24/7 assistance via phone, live chat, and email, ensuring that businesses can get the help they need whenever they need it. Whether it's troubleshooting technical issues or getting advice on the best hosting solution for their needs, Liquid Web's support team is always available.

Features & Benefits of Liquid Web

Liquid Web offers a wide range of hosting services and solutions to meet the needs of businesses of all sizes. Their dedicated servers, cloud dedicated servers, and VPS hosting options provide powerful and flexible hosting platforms for websites and applications. With their dedicated servers, businesses can enjoy the performance and security of having their own servers, while cloud dedicated servers offer scalability and control. VPS hosting provides dedicated resources and root access, making it a cost-effective choice.

One of the standout features of Liquid Web is their outstanding customer support. Their support team is available 24/7 via phone, live chat, and email, ensuring that businesses can get assistance whenever they need it. Their knowledgeable staff can help with technical issues, provide advice on the best hosting solution for specific needs, and address any concerns or questions. With Liquid Web, businesses can rely on reliable and prompt support.

In addition to their hosting options and customer support, Liquid Web also offers automatic updates and daily backups, ensuring that websites and applications are always up to date and protected. Their powerful servers and excellent server response times result in fast loading times and smooth performance.

Liquid Web's hosting packages also come with a user-friendly control panel and a wealth of helpful resources in their knowledge base. Overall, Liquid Web provides a comprehensive hosting solution with excellent features and benefits for businesses.

Uptime Guarantee

Liquid Web is renowned for its impressive uptime guarantee, ensuring that businesses can rely on their hosting services to keep their websites and applications up and running smoothly. They offer a 100% uptime guarantee, which means that they strive to ensure that their servers are always available and accessible to users.

However, it's important to note that there are some exclusions for downtime compensation. While Liquid Web is committed to providing uninterrupted service, there are certain circumstances that are not covered under their uptime guarantee. This includes planned maintenance, during which some brief service interruptions may occur, as well as any downtime resulting from malicious attacks.

Despite these exclusions, Liquid Web has a proven track record of delivering dependable uptime and robust server performance. This is essential for businesses that rely on their websites to generate revenue and maintain online presence. With their strong reputation for uptime and server performance, Liquid Web stands out as a reliable and trustworthy hosting provider in the industry.

Hosting Services and Options

Liquid Web offers a range of hosting services and options to meet the diverse needs of businesses. Their cloud hosting plans provide a flexible and scalable solution, while their dedicated cloud servers offer enhanced performance and control.

With Liquid Web's cloud hosting plans, businesses can easily scale their resources up or down based on their needs. This allows for seamless growth and adaptability as the business expands. Additionally, the cloud hosting plans are designed for quick deployment, allowing businesses to get their websites up and running in no time.

On the other hand, Liquid Web's dedicated cloud servers provide even greater control and power. These servers are ideal for businesses that require robust performance and resource-intensive applications. With dedicated cloud servers, businesses have complete control over their environment, including the choice of operating systems and control panel options.

Liquid Web's cloud hosting plans start at $19 per month, while dedicated cloud servers start at $119 per month. The cloud hosting plans come with 2 GB of RAM, 40 GB of SSD storage, and a 10 TB monthly bandwidth limit. Dedicated cloud servers, on the other hand, offer up to 16 cores, 100 GB SSD storage and 10 TB SATA backup disk.

Control Panels

Liquid Web offers a range of control panel options to cater to the diverse needs of its users. These control panels provide an intuitive interface for managing and administering server settings.

One of the control panel options offered by Liquid Web is InterWorx. It is a feature-rich and user-friendly control panel that allows users to easily manage their websites, domains, email accounts, and more. InterWorx provides a centralized platform for server management and offers advanced features such as load balancing and clustering.

Another popular control panel option is Plesk, which provides a comprehensive set of tools for server administration and website management. With Plesk, users can easily manage multiple websites, install applications, and configure email accounts. Plesk also offers a wide range of extensions and integrations to enhance website functionality.

Liquid Web also supports cPanel, a widely-used control panel known for its simplicity and ease of use. CPanel allows users to manage their server settings, databases, domains, email accounts, and more. It offers a user-friendly interface and a wide range of features and functionalities.

To access InterWorx or cPanel, users can simply log in to their Liquid Web account and navigate to the respective control panel option. The usernames and passwords for accessing these control panels can be found in the secure notes section of the Liquid Web account.

Daily Backups

Liquid Web offers a robust daily backup feature that benefits users by providing an added layer of protection for their websites and data. Most plans at Liquid Web include free daily backups as part of their hosting services. These backups are essential for safeguarding important files and ensuring business continuity.

One of the standout features of Liquid Web's daily backups is the generous backup quota of 100GB per day. This allows users to efficiently store and manage their backup files without worrying about hitting any storage limits. With this ample space, users can confidently make changes to their websites, knowing that they have a reliable backup system in place.

Daily backups are crucial for various scenarios, such as accidental file deletion or website crashes. They enable users to recover deleted files or restore their websites to previous points in time quickly. This feature is especially beneficial for those who frequently update their websites or run content-heavy platforms, as it provides peace of mind and an easy way to revert back to a stable state if needed.

Automatic Updates

One of the key advantages of Liquid Web's hosting services is the automatic updates feature, which ensures that both the WordPress core and plugins are always up to date. This is crucial in today's fast-paced digital landscape, as outdated software can leave websites vulnerable to security threats and attacks.

With Liquid Web, website owners can rest easy knowing that their sites are protected against potential vulnerabilities. The automatic updates process is seamless and hassle-free, taking the burden off users to manually update their WordPress installations and plugins.

What sets Liquid Web apart is their rigorous testing process. Before any updates are applied to the production site, they are first tested in a separate environment. This helps to identify and address any conflicts or compatibility issues that may arise as a result of the updates.

By implementing automatic updates and testing them beforehand, Liquid Web provides a reliable and secure hosting platform for its customers. Website owners can focus on their business and content, knowing that their WordPress sites are protected against potential security threats and benefiting from the latest features and improvements in the WordPress ecosystem.

Powerful Servers

Liquid Web offers powerful servers that provide premium quality and exceptional performance to its users. These servers are equipped with top-of-the-line hardware, including Intel Xeon processors, that ensure optimal speed and reliability.

To further enhance performance, Liquid Web utilizes SSD storage, which significantly boosts data transfer rates and accelerates server response times. Additionally, the inclusion of backup disks ensures that critical data is securely stored and easily recoverable in case of any unforeseen incidents.

For added data protection and redundancy, Liquid Web servers are configured with RAID (Redundant Array of Independent Disks) technology. This setup combines multiple disk drives into a single unit, offering improved performance and fault tolerance.

The dedicated resources provided with Liquid Web's managed dedicated server hosting plans offer unparalleled customization options. Users have the flexibility to tailor their server configurations to their specific needs, allowing them to efficiently handle resource-intensive applications, high-traffic websites, and complex databases.

Content Delivery Network (CDN)

Liquid Web's Content Delivery Network (CDN) is a powerful tool that enhances website performance and improves the overall user experience. By leveraging a geographically distributed network of servers, the CDN ensures that content is delivered quickly and efficiently to visitors from around the world.

One of the key features of Liquid Web's CDN is its global reach, with strategically placed server locations that minimize latency and reduce load times. This leads to faster page load speeds and a seamless browsing experience for users.

Another benefit of the CDN is its ability to handle increased traffic without impacting server performance. By offloading static content, such as images, videos, and CSS files, to the CDN's servers, the load on the origin server is significantly reduced, allowing it to focus on dynamically generated content.

Liquid Web offers flexible pricing options for its CDN, allowing businesses to choose the plan that best suits their needs. Pricing is based on bandwidth usage, ensuring that users only pay for the resources they consume.

With Liquid Web's CDN, website owners have the ability to customize and configure various settings to optimize performance. This includes options like cache settings, compression, SSL support, and more.

Traffic Limits

Liquid Web offers hosting services with varying traffic limits to cater to different website needs. Their hosting packages provide a tiered approach, allowing users to choose the plan that aligns with their traffic requirements.

Each hosting package has its own set of capabilities and restrictions when it comes to traffic limits. These limits are designed to ensure optimal performance and reliability of the websites hosted on Liquid Web's servers. Users can monitor their traffic usage through the control panel and upgrade to a higher package if their traffic exceeds the allotted limit.

Exceeding the traffic limit can have potential consequences on website performance, as it may result in slower loading times and decreased server responsiveness. To maintain an optimal user experience, it is important to stay within the specified traffic limits.

In case of surpassing the traffic limitations, Liquid Web may charge additional fees based on the excess bandwidth consumed. However, these fees can be avoided by upgrading to a higher hosting package that offers a higher traffic limit.

Liquid Web's hosting services provide flexibility and scalability, allowing businesses to choose the appropriate traffic limits that align with their website's needs while ensuring smooth functionality and uninterrupted user experience.

WP Engine for WordPress Hosting

When it comes to WordPress hosting, WP Engine is a popular option, especially for smaller businesses. They offer a host of features and benefits designed specifically for WordPress users.

One of the standout features of WP Engine is their optimized servers. Which are tailored to ensure the best possible performance for WordPress websites. Additionally, each hosting package comes with a preinstalled copy of WordPress, making it easy for users to get started right away.

WP Engine also offers free SSL certificates, providing an added layer of security for your website. They also offer free site migrations, making it seamless to transfer your existing WordPress site to their platform.

Automatic updates are another advantage of using WP Engine. They take care of updating WordPress core, plugins, and themes for you, saving you time and effort.

Lastly, WP Engine provides access to a wide range of WordPress plugins, allowing you to enhance your website’s functionality and customize it to your needs.

In terms of pricing, WP Engine has plans starting at $13.30 per month for a single site, with storage and bandwidth limits included. They also offer higher-tier plans, with the most expensive plan accommodating up to 250 sites.

Customer Service & Support

When it comes to customer service and support, Liquid Web shines as a reliable hosting provider. Their team of experts is available 24/7 for any technical support or assistance you may need. Whether you have a simple question or a complex issue, their knowledgeable staff is ready to provide prompt solutions.

Liquid Web's customer service goes beyond just troubleshooting, as they also offer proactive monitoring to ensure the smooth operation of your website. With a dedicated support team, you can trust that your concerns will be addressed efficiently and professionally.

Furthermore, Liquid Web has a robust knowledge base and extensive documentation that you can access at any time, enabling you to find answers to common questions or learn more about their hosting services.

Knowledge Base and Tutorials

Liquid Web offers a robust knowledge base and tutorial resources to assist customers in finding solutions and answers to commonly asked questions. The knowledge base is well-organized and easy to navigate, with a wide range of articles, categories, and a search function available.

The knowledge base covers various topics related to hosting services, server performance, control panels, and more. It provides step-by-step tutorials, troubleshooting guides, and helpful tips to assist users in managing their hosting options effectively. Whether you are a beginner or an experienced user, the knowledge base caters to all levels of expertise.

One of the main benefits of Liquid Web's extensive knowledge base is its ability to help users quickly find solutions and answers to their queries. The articles are comprehensive and provide detailed explanations to address common issues and concerns. In addition, the search function allows users to search for specific topics or keywords, which saves time and ensures relevant results.

Overall, Liquid Web's knowledge base is a valuable resource for users looking for self-help options and support. With its well-organized structure, comprehensive articles, and user-friendly interface, finding solutions and improving one's knowledge becomes a seamless experience.

Phone, Email and Live Chat Support

Liquid Web provides excellent support options for their customers, including phone, email, and live chat support. Their phone support is particularly impressive, as they offer free-of-charge phone support through American and Canadian lines. This feature is incredibly convenient for urgent inquiries. Allowing customers to quickly get in touch with a representative and receive immediate assistance.

Their live chat support is also highly efficient, with quick response times and helpful agents. Customers can easily chat with a support representative in real-time and get their questions answered or issues resolved promptly.

In addition to phone and live chat support, Liquid Web also offers email hosting services. This allows users to set up custom-domain email addresses. Which not only gives them a more professional image but also allows for better organization and management of their business communications.


What does the Liquid Web control panel look like?

The Liquid Web control panel provides a user-friendly interface for managing your hosting services. The exact appearance may vary based on the specific hosting plan. However it generally offers tools for site management, server configurations, and other administrative tasks.

Is Liquid Web fast?

Yes, Liquid Web is known for its high-performance hosting solutions. They utilize fast SSD storage, optimize server configurations, and employ content delivery networks (CDNs) to ensure fast loading times for websites.

Is Liquid Web secure?

Absolutely, Liquid Web prioritizes security. They implement robust security measures including firewalls, DDoS protection, regular security audits, and proactive monitoring to safeguard their hosting environment and your data.

Will Liquid Web customer support help me?

Yes, Liquid Web is renowned for its exceptional customer support. Their support team is available 24/7/365 to assist with any technical issues, inquiries, or guidance you may need regarding your hosting services.

Is Liquid Web a good hosting provider?

Yes, Liquid Web is considered a reputable hosting provider, particularly for businesses and those seeking premium hosting solutions. Their focus on performance, security, and reliable customer support makes them a popular choice in the hosting industry.

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